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Support Overview
Get Support
Log a Support Incident
Remote Assistance
Contact Us
How It Works:
If you have not used this service before on your current PC, you will be prompted to download a small plug-in.
With your permission, your support representative can view your screen and share control of your mouse and keyboard.
You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the session at any time.
Remote sessions can only be initiated by you - we cannot connect to your PC without your direct permission/approval.
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Live Remote Assistance
Please note - Remote Assistance is provided on a pre-arranged basis - please call us first if you require support.
Our remote assistance service is a safe and secure way of enabling us to remotely see and where necessary control your screen. This allows us to resolve support issues quickly and easily without the need to pay you a visit. For more information, please read the panel on the left.
Please follow the instructions given by your representative using the fields below:
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Select Your Representative:
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Enter your 6-digit code:
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